Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us where we got it wrong? This page covers how to reach the team behind Best Crypto Casinos, what kinds of messages we can actually help with, and what to expect once you send one.
How to Reach the Team
Email is the best way to get hold of us. Send your message to [email protected] and a real person will read it — we don't run on canned auto-replies. We aim to get back to you within a couple of working days, though it can run longer if we're mid-way through updating a batch of reviews.
A quick tip: tell us upfront what your message is about — a factual correction, a general question, a partnership enquiry, and so on. It means we can route it to the right person instead of it sitting in a general inbox.
What We Can Help With
- Questions about our reviews — If you're unsure why a site like a non-GamStop casino or one of the operators on our rankings sits where it does, ask us. We're happy to explain the reasoning behind a rating.
- Corrections and factual updates — Crypto casinos change their bonus terms, supported coins and licensing details fairly often. If you notice something on our site that looks out of date, let us know and we'll look into it.
- Content suggestions — If there's a coin, a payout issue, or a topic around no-KYC play you think we should cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a casino, a payment provider, or another site in this space and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about a listed site — If you've had a genuine problem with an operator we cover — a stuck withdrawal, a misleading term, an account restriction — tell us the details. We factor real reader experiences into how we review sites, and commission from any operator never decides where it ranks.
What We Cannot Do
We're a review and comparison site, not a casino, a payment processor, or a support desk for any operator we cover. That means there are some things outside what we can help with:
- We can't access, action, or resolve issues on your account with any casino — deposits, withdrawals, and verification queries need to go through that operator's own support team.
- We can't give tax or legal advice. Gambling winnings and crypto gains can both carry tax obligations in the US, and rules vary by situation — speak to a qualified tax professional for anything specific to you.
- We can't confirm whether a particular offshore site is legal to use from your specific state. Crypto casinos operate in a legal grey area for US players — most are licensed offshore in places like Curaçao or Anjouan rather than by any US regulator, and availability differs state to state. Check your own state's current laws if you're unsure.
If Gambling Has Stopped Feeling Fun
If you or someone you know is struggling to keep gambling under control, please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. It's free, confidential, and available regardless of where you play. Worth knowing: offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated operators do, so if you need to step back, contacting the helpline directly is usually more reliable than relying on a site's own settings.
Our content is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules. We don't write for, or want to hear from, anyone under that age.
After You Send a Message
Every email is read by someone on our team, not filtered automatically. If your message needs input from more than one person — say, an editorial question that also touches a factual detail — it may take slightly longer while we check it properly rather than send back a quick but incomplete answer.
We'd rather take an extra day and give you something accurate than rush a reply. Thanks for taking the time to reach out — we do read and act on what comes in.